Job Openings
BDC Phone Specialist
BDC PHONE SPECIALIST
TRONCALLI AUTOMOTIVE GROUP, a progressive and ever evolving automotive group, is currently looking for a BDC Phone Specialist! Responsibilities and Qualifications CONTACT TODD BRAFFORD @ tbrafford@subaruofkennesaw.com
to apply.
General Job Description:
· Contacting and communicating with customers to identify automotive needs
· Build rapport with customers to build a base of referrals to establish customer network
· Answer a high volume amount of inbound calls
· Set appointments for clients to service vehicles
· Contact customers to confirm appointments
· Must make outbound calls
· Great Customer Service Skills & Motivation to be Successful
· Excellent phone presence
· Be Able to Create and Maintain Customer Relationships
· Strong Computer & Phone Skills (REYNOLDS, Outlook, Excel)
· Prior Sales, Call Center, or BDC Experience PREFERRED
· Great Communication Skills
· Able to multi-task
· Bi-lingual is always a plus!
· Team Player
Specific Duties and Responsibilities
RENTAL DEPARTMENT
· Initiate and close rental vehicles for service customers.
· Acquire from customer appropriate information.
o Current Driver License
o Current Full Coverage Insurance
o Credit card to keep on file for any incidental charges.
· Correspond with Service Advisors on vehicles that have been rented out for extended periods of time and report to Service Manager.
· Maintain monthly rental Utilization at the highest amount possible.
· Rotate rental vehicles out of service when initiated by General Manager.
· Rotate rental vehicles into service when provided by General Manager.
· Familiarity with Microsoft Outlook email server.
INCOMING SERVICE REQUEST
· Correspond with customers regarding incoming service requests from all avenues funneled through email.
· Schedule appointments through Care Connect Scheduler
· Correspond with Service Advisors about shop load in order to determine when to schedule new appointments.
INCOMING AND OVERFLOW PHONE COVERAGE
· Answer incoming phone calls when short staffed or Service Advisors are busy.
· Answer incoming rental request phone calls
· Schedule incoming phone service requests or take message and give information to Service Advisor to respond.
INCOMING RECALL SERVICE REQUEST
· Gain knowledge of outstanding recalls on SOA vehicles and be able to communicate and educate customer on timing and release of recall repair.
· Schedule recall repairs via online requests or incoming phone requests.
Benefits
· Medical, Dental and Vision Insurance Available
· 401K Retirement
· Supplemental Life Insurance
· Short Term and Long Term Disability Packages
· Paid Vacation Time Off after 1-YEAR!!!
· Paid Training
· Promotions from Within! Excellent Advancement Opportunities
· Employee discounted purchases for you and your family
Apply for Position
Technicians Needed
Subaru Technicians Wanted
Auto Technicians
Are you looking to pursue a career as an Automotive Technician at a GREAT company? Are you looking for an organization that cares about their people? Subaru Of Kennesaw is looking for a Certified Technicians.
We are a family owned and operated business since 1955, and we truly care about our people. If you are looking for an organization that promotes from within and wants YOU to succeed apply today.Â
Job Responsibilities
·         Perform work specified on maintenance and repair orders with efficiency and in accordance with dealership and/or Subaru standards
·         Diagnose and repair vehicle automotive systems including engine, transmission, electrical, steering, suspension, braking, air conditioning, etc. to specification
·         Provide labor and time estimates for additional automotive repairs
·         Explain mechanical diagnoses and required repairs in a non-technical manner to service advisors and customers
·         Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing technology.
·         Inspect and test new vehicles and recording findings so that necessary repairs can be made.
 Requirements
As an Automotive Technician you will be experienced and
aware of the latest automotive technologies and be a persistent problem solver.
We have determined some factors that may enable your success as an Automotive
Technician:Â Â
Minimum of  2 years of experience as an automotive technician
·        ASE Certification Required
·         Subaru Certification a plus.
·         Hold a valid driver's license
·         Team oriented, flexible and focused on maintaining a high level of customer service
·         Working knowledge of shop equipment such as wheel and tire equipment, alignment system, diagnostic equipment, AC equipment, etc.)
We drug test, and do background checks
Start your career as an automotive technician with Subaru of Kennesaw today.Â
Apply Now in person at
Express Lane Entry Level Technician
Are you looking for an opportunity to increase your valuable customer service and technical skills? Are you ready for a job that challenges you to exceed expectations each and every time a customer trusts you with his or her vehicle? If so, then come join Troncalli Chrysler JEEP's team as a Express Lane Technician.
Are you an experienced Oil Change specialist, ready to make that next step? Or
are you  a person good with their hands that would like to learn a
trade where there is plenty of room for advancement?
We are a family owned and operated business since 1955, and we truly care about our people. If you are looking for an organization that promotes from within and wants YOU to succeed apply today.Â
- Hold a valid driver's license
- Team oriented, flexible and focused on maintaining a high level of customer service
- Will need to pass a drug, background and driving record review
- Full benefits and 401k  plan
- Full or part time positions available
Start your career as an Express Lube technician with Subaru of
Kennesaw today. Apply in person at
905 Ernest Barrett Pkwy, Kennesaw GA 30144
Floor and Internet Sales Opportunities
Sales and Leasing Consultants Needed Sales are growing every month and we are looking for professional Retail Sales Consultants to join our TEAM! For 3 generations, we have been serving the needs of the community. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is "where customers send their friends®" What to look for from us: What we're looking for in you: Please send your resume to Johnny Poole, Sales Manager jpoole@subaruofkennesaw.com or in person with a resume at 905 Barrett Pky, Kennesaw 30144 or call for an appointment 770-419-9800 EOE - We Drug Test -Good Driving Record- We Background Check |
Contact
Subaru of Kennesaw
905 Ernest Barrett Pkwy NW
Kennesaw, GA 30144
- Sales: 855-569-2814
- Service: 855-569-0884
- Parts: 770-419-9800
Dealership Hours
- Monday 8:30am - 8:00pm
- Tuesday 8:30am - 8:00pm
- Wednesday 8:30am - 8:00pm
- Thursday 8:30am - 8:00pm
- Friday 8:30am - 8:00pm
- Saturday 8:300am - 6:00pm
- Sunday Closed
Dealership Hours
- Monday 8:30am - 8:00pm
- Tuesday 8:30am - 8:00pm
- Wednesday 8:30am - 8:00pm
- Thursday 8:30am - 8:00pm
- Friday 8:30am - 8:00pm
- Saturday 8:300am - 6:00pm
- Sunday Closed
Parts Dept. Hours
- Monday 8:00am - 7:00pm
- Tuesday 8:00am - 7:00pm
- Wednesday 8:00am - 7:00pm
- Thursday 8:00am - 7:00pm
- Friday 8:00am - 7:00pm
- Saturday 8:00am - 6:00pm
- Sunday Closed
Service Dept. Hours
- Monday 07:00am - 07:00pm
- Tuesday 07:00am - 07:00pm
- Wednesday 07:00am - 07:00pm
- Thursday 07:00am - 07:00pm
- Friday 07:00am - 07:00pm
- Saturday 08:00am - 06:00pm
- Sunday Closed
